1. WE GUARANTEE YOU Your Data is Always Protected and Immediately Available.
If you need immediate access to your backed up business data after a disaster and we are unable to provide it to you online for download, then we will hand deliver all of it to your office the same day you need it. You can sleep at night knowing that if your business data is stolen, destroyed, or your server blows up we will get you access to your critical business data right away.
2. WE GUARANTEE YOU Full Credit For Failing To Reach Agreed Service Levels
If we fail to match the response times guaranteed to StressFree IT subscribers you won’t pay to have the problem fixed - that’s right we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for service that you don’t get.
3. WE GUARANTEE YOU A Fixed Price
We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.
4. WE GUARANTEE YOU You Will Only Ever Need To Pay Once
Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors’ profit 2 or even 3 times for projects that have gone wrong, we get it right first time. With DraperTECH you’ll never pay for the one project two times, or even three times. If we have to return to repair the problem you don’t pay - we’ll fix it free no matter what it takes.
5. WE GUARANTEE YOU All Hardware Or Software Purchases Are Guaranteed
If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labor, and anything else necessary including the pizzas!
Our guarantees are especially important when you realise that no other IT support company offers a guarantee as powerful as this.
We challenge you to find another IT Support company that is so clear and up-front about the guarantees they offer you - most don’t offer any guarantee at all.
It means that there is no risk to you or your company when you do business with DraperTech.